http://bir.sagepub.com Business Information Review RSS feed -- current issue September 2009 Business Information Review 0266-3821 http://bir.sagepub.com:80/icons/banner/title.gif http://bir.sagepub.com http://bir.sagepub.com/cgi/reprint/26/3/154?rss=1 Mon, 05 Oct 2009 04:36:20 PDT info:doi/10.1177/02663821090260030101 3 26 154 2009-09-01 154 Articles http://bir.sagepub.com/cgi/reprint/26/3/155?rss=1 Mon, 05 Oct 2009 04:36:20 PDT info:doi/10.1177/02663821090260030201 3 26 156 2009-09-01 155 Articles http://bir.sagepub.com/cgi/reprint/26/3/157?rss=1 Mon, 05 Oct 2009 04:36:20 PDT info:doi/10.1177/0266382109340618 3 26 160 2009-09-01 157 Articles http://bir.sagepub.com/cgi/reprint/26/3/161?rss=1 Mon, 05 Oct 2009 04:36:20 PDT info:doi/10.1177/0266382109340619 3 26 162 2009-09-01 161 Articles http://bir.sagepub.com/cgi/content/abstract/26/3/163?rss=1 This article describes the growth of business support services in Japan, and the service of the National Diet Library in particular. It describes the users of the service, and the types of print and electronic resources available to them. The success of the service is demonstrated by the annual user survey.

]]> Mon, 05 Oct 2009 04:36:20 PDT info:doi/10.1177/0266382109340620 3 26 169 2009-09-01 163 Articles http://bir.sagepub.com/cgi/content/abstract/26/3/170?rss=1 Tony Hulme defines Information On Demand as the ability to deliver trusted information to the right people and processes, at the right time, relevant to the task, for better decisions. He shows how most organizations fall at the first hurdle as there is a lack of trusted information and explains why this is the case and the effects it can have on the business. He looks at the key information management disciplines that can be used to solve these issues and shows how these disciplines can be applied to industry specific business imperatives from a functional capability perspective. Illustrating how these functional capabilities fit within a reference architecture for a comprehensive Information Management strategy. He concludes by suggesting how organizations can establish an Information Agenda or an approach to begin treating information as a strategic asset.

]]> Mon, 05 Oct 2009 04:36:20 PDT info:doi/10.1177/0266382109341315 3 26 181 2009-09-01 170 Articles http://bir.sagepub.com/cgi/content/abstract/26/3/182?rss=1 The Manchester Business School (MBS) library service of the John Rylands University Library at the University of Manchester has a wide variety of customers, some of whom are not in a position to visit the library buildings frequently. Manchester Business Answers 24/7 is an online enquiry-type service to help them get the most out of a large range of e-resources and, crucially, the expert specialist knowledge of library staff. It is based around a searchable database of frequently asked questions and answers. For any online service, technology is important: we have adopted the ‘Business FAQ’ system from the University of Pennsylvania library. We focus on a service perspective, as our experience is that two general service issues are more important than technology. The first is service definition: how users will understand what the new service can do for them. The second is the service monitoring and improvement process: this is essential for deciding how to develop the service based on how it has actually been used rather than on the assumptions of service providers.

]]> Mon, 05 Oct 2009 04:36:20 PDT info:doi/10.1177/0266382109341316 3 26 189 2009-09-01 182 Articles http://bir.sagepub.com/cgi/reprint/26/3/190?rss=1 Mon, 05 Oct 2009 04:36:20 PDT info:doi/10.1177/0266382109345947 3 26 191 2009-09-01 190 Articles http://bir.sagepub.com/cgi/reprint/26/3/192?rss=1 Mon, 05 Oct 2009 04:36:20 PDT info:doi/10.1177/0266382109345946 3 26 193 2009-09-01 192 Articles http://bir.sagepub.com/cgi/content/abstract/26/3/194?rss=1 Records and Information Management have become buzzwords in today’s modern business environment. Although they have been topics of debate through the decades among our often cosmopolitan and diverse working forces across the globe, the issue is now more than ever making its importance and impact felt and known across just about every sector due to compliance regulations and statutes. So the question currently posed, is just what is Records and Information Management and how can it be effectively managed or brought up to speed (inline with current definitions) without upsetting an organization’s expediency?

]]> Mon, 05 Oct 2009 04:36:20 PDT info:doi/10.1177/0266382109341317 3 26 200 2009-09-01 194 Articles http://bir.sagepub.com/cgi/content/abstract/26/3/201?rss=1 The short article attempts to offer up a potted history of how Corporate Information Units find themselves increasingly under the spotlight, under threat or with a closed sign on the door. By looking at the early 2000s and into this current climate it is clear that circumstance, technology, economics and resistance to change have been major factors in the demise. Going forward there will be challenges and excitement for those Information Managers who have a thirst for adventure. With thanks to those corporate librarians in London and New York for sharing their observations and predictions.

]]> Mon, 05 Oct 2009 04:36:20 PDT info:doi/10.1177/0266382109341320 3 26 204 2009-09-01 201 Articles http://bir.sagepub.com/cgi/content/abstract/26/3/205?rss=1 In this article, Neil Infield describes the ways in which the BIPC has successfully inspired people who want to start their own businesses through a series of high profile events.

]]> Mon, 05 Oct 2009 04:36:20 PDT info:doi/10.1177/0266382109341321 3 26 206 2009-09-01 205 Articles http://bir.sagepub.com/cgi/reprint/26/3/207?rss=1 Mon, 05 Oct 2009 04:36:20 PDT info:doi/10.1177/0266382109341322 3 26 227 2009-09-01 207 Articles http://bir.sagepub.com/cgi/reprint/26/3/228?rss=1 Mon, 05 Oct 2009 04:36:20 PDT info:doi/10.1177/0266382109341324 3 26 228 2009-09-01 228 Articles http://bir.sagepub.com/cgi/reprint/26/3/229?rss=1 Mon, 05 Oct 2009 04:36:20 PDT info:doi/10.1177/026638210902600301011 3 26 229 2009-09-01 229 Articles