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Business Information Review
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The winning mindset

Effective competitive intelligence research on the internet

Terry Kendrick

University of East Anglia

Suggests that search engines are useful but limited in their application for competitive intelligence searching on the internet, and highlights the importance and effectiveness not just of structured searching but also of creativity. Explains some of the technical limitations of internet searching and suggests conditions in which a competitive intelligence search may be made more effective, pointing out that the value an information professional adds is in having some idea in advance of what they are likely to find. Gives details of what search engines will and will not retrieve, and illustrates how search strategies can be improved through use of the available filtering syntax. Suggests that using Boolean logical operators and other features directly in the search box is likely to produce better results than simply relying on the search engine's advanced search feature. Concludes by re-emphasizing the need for a creative mindset, building on some structure.

Key Words: business information • creativity • internet • research • search engine • search strategy • searching • structured searching

Business Information Review, Vol. 24, No. 4, 228-235 (2007)
DOI: 10.1177/0266382107084890


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