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Business Information Review
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Using research

Supporting organizational change and improvement

Stephanie Wheeler

Stephanie Wheeler Associates Ltd, stephanie{at}stephaniewheelerassociates.co.uk

Explores the importance of organizational research as a tool to support business change and improvement. Describes a tried and tested research methodology that has been used within public and private sector organizations and can be easily adapted by in-house research and information services. Demonstrates how research can be used to evaluate the effectiveness of learning and development products and services. Includes a case study from a central government department that investigates the role of the line manager in learning.

Key Words: action research • analysis • business change • business improvement • evaluation • knowledge management • primary research • research objective • secondary research

Business Information Review, Vol. 26, No. 2, 112-120 (2009)
DOI: 10.1177/0266382109104412
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