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Business Information Review, Vol. 25, No. 2, 125-126 (2008)
DOI: 10.1177/0266382108090815
© 2008 SAGE Publications

Moving from readers to customers to clients in the Business & IP Centre at the British Library

Changes in the nature of people coming into the centre

Neil Infield

Business and IP Centre

News from the National:

The British Library Business & IP (Intellectual Property) Centre at the British Library will be contributing opinion pieces about their insights into business information on a regular basis. This item looks at how they responded to unexpected demands from visitors, which led to them developing new services and re-evaluating the ways in which they interacted with customers.

Key Words: business information services • customer needs • information professionals' roles • service development • training


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