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Business Information Review, Vol. 25, No. 1, 40-47 (2008)
DOI: 10.1177/0266382107088212

From a business and science search firm

Five insights into managing an information service

Cynthia Lesky

Threshold Information Inc, cynthia.lesky{at}threshinfo.com

Discusses some principles of managing an information search firm and their similarities to managing corporate libraries. Compares information search firms to other professional service firms. Describes the evolution of one small business and science information search firm. Gives insights into managing customer service and client relationships, quality control and processes, risk taking and professional growth. Touches on David Maister's theory of the quality experience and Michael Gerber's idea of the role of the entrepreneur vs the technician in small start-up businesses.

Key Words: business development • business management • business search firms • corporate libraries • customer service • independent information professionals • information centers • information consultants • information search firms • information specialists


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