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Business Information Review
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What's this?

Moving up the value chain

Business Information Resources Survey 2007

Allan Foster

Survey of the use of business information in UK libraries and information services, based on in-depth interviews with leading business information managers. Key findings are:

  • Expansion of business in India and the Far East is having implications for information infrastructure domestically and in this region.
  • Business information services staffing is very stable, excepting the offshoring dimension.
  • Staff development is increasingly being conducted internally.
  • 20 per cent of those sampled offshore some aspects of their information and research services; another 25 per cent are investigating this option.
  • Knowledge sharing is increasingly recognized as necessary in companies, and most information services are playing their part.
  • There is a distinct trend for information services to move up the value chain through more evaluation and analysis functions.
  • The majority (70%) of business information services are involved in supporting compliance work.
  • Factiva tops the expenditure league.
  • European private company information is still underprovided.
  • Business information services are committed to training users.
  • Social technology tools are not being used much but have great potential.
  • Improving customer services is still the highest strategic priority.

Key Words: budget • business information • compliance • end user • industry • information resources • information service • information vendor • knowledge management • legislation • library • offshoring • outsourcing • performance measurement • priorities • professional development • sector • social networking • staffing • survey • training • value add

Business Information Review, Vol. 24, No. 1, 13-29 (2007)
DOI: 10.1177/0266382107075903
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A. Foster
Business Information Survey
Business Information Review, March 1, 2008; 25(1): 13 - 31.
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