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Business Information Review
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Blogs and wikis

A personal journey

Ruth Ward

Allen & Overy LLP

Describes the use of social software and social media, incorporating blogs and wikis, to develop websites to support internal communication and collaboration in a law firm. Explains that blogs foster regular and timely personal communication and dialogue for a defined group, and wikis can be used to create knowledge resources or as a collaborative working or project management tool. Outlines the traditional knowledge management model for law firms, and explains how the arrival of a new global head of know-how and training prompted the investigation of how social media might support the firm’s knowhow systems. Provides advice on how to successfully set up an initial blog or wiki project.

Key Words: blogs • information • intranets • know-how • knowledge management • law firm • legal information • ownership • social media • weblogs • wikis

Business Information Review, Vol. 23, No. 4, 235-240 (2006)
DOI: 10.1177/0266382106072240
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