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Business Information Review
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Business Gateway

Business support in lowland Scotland

Chris O’Hare

Business Gateway, Aberdeen, christine.ohare{at}scotent.co.uk

The key role of the Business Gateway, an information service based in lowland Scotland and aimed at those who are setting up in business, those who are seeking to grow their business and companies planning to locate their businesses into the Scotland Enterprise area, is described. Particular attention is paid to the important role of Business Information Officers (BIOs) working within the Business Gateway in carrying out initial client assessments, directing clients to relevant support in a range of organizations and carrying out extensive business research. The typical range of enquiries handled by the Business Gateway and the resources available are illustrated by examples drawn from the Business Gateway North East Scotland. Describes the establishment of the Business Gateway in July 2003 as the access point for all businesses to publicly funded business support within the Scottish Enterprise area, as an extension of the Small Business Gateway Service, established in 2000. The Business Gateway now covers all businesses, not just start-ups and small businesses, and involves a partnership between all the main public bodies in the provision of support services to business, including: Scottish Enterprise Network; Scottish Development International; Scottish Executive and Local Authorities; and important subsidiary partner bodies. All BIOs are specially trained to diagnose client needs and perform a wide range of business information activities, including: advising clients on the range of services available through the Business Gateway and partner organizations; identifying relevant sources of help, such as the Euro Information Centre or the local Chamber of Commerce; searching for specific information using a range of resources; and assessing whether clients qualify for special services such as Business Investment for Growth. There is currently increased emphasis on the Referral Service, where clients are directed to support services available in their locality within a range of partner organizations.

Key Words: advice service • Business Gateway • business information service • business support service • current awareness • enquiry service • information resources • Scotland

Business Information Review, Vol. 21, No. 4, 245-251 (2004)
DOI: 10.1177/0266382104049553
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